Customer Service and Support

 

We are committed to making this an secure and easy online shopping experience for you.

Our custom service team will help you in 24 hours to solve your meeting problems.

Please email to 

 

info@ledmann.com Or call tel: 0086-755-28107327

 

 

Can I negotiate the Prices?

Yes, we may consider discounts for bulk orders of individual products. 

 

What is your minimum order requirement?

We prefer to executing orders of more than $1000. 

 

How long will it take to execute my order?

This depends on the size and complexity of the order. Please let us know the quantity and codes of the items so that we can advise a production schedule.

 

Do you provide samples?

Yes, we can supply samples of all items. If you require the samples to be sent by DHL, UPS, or FedEx, etc., please ask your courier of choice to inform our warehouse after we prepare the samples.

 

Do you have products in stock?

Sorry, we do not always reserve stock. If there is any stock, we will inform you with details in the reply of your enquiry.

 

How much will the shipping charges be?

This will depend on the size of your shipment and the method of shipping. When inquired about shipping charges, we hope that you let us know the detailed information such as the codes and quantity, your favorable method of shipping, (by air or by sea,) and your designated port or airport. We will be grateful if you can spare us some minutes to help us since it will enable us to evaluate the cost based on the information provided.

 

Can you give warranty of your products?

Yes, we extend a 100% satisfaction guarantee on all items. Please feel free to feedback immediately if you are not pleased with LEDMANN's quality or service. For the overseas orders, we guarantee most accessories. However, lamp items must not be returned since the shipping cost is high. Provided emails with details including pictures, we will send replacements at our cost to repair the lamps or compensate new ones in some coming orders. In some special cases we may turn to a discount as a solution.

 

Can I visit you?

Sure, we have a showroom in Shenzhen, China. If you are a volume buyer and would like to visit our in-house products, please contact us to make an appointment.

 

How can I know how my order is being done?

 

We will inspect and test all merchandise in case of damage and missing parts before shipping. The detailed inspection pictures of the order will be sent to you for your confirmation before delivery. The color of products on pictures may vary slightly from actual one due to photography, scanning, etc.

 

Quick Check Policies: (see detailed policies below)

 

Response policy

Please feedback us if your email have not been replied in 24 hours.

 

Shipping service 

We have many ships dispatch from local Shenzhen. So if you choose our shipping service we can share the ship space and split the cost with you.

 

Security/guarantee 

We extend a 100% satisfaction guarantee on all items. please feel free to feedback us immediately if you are not happy with LEDMANN's quality and service.

 

Repair/replacement Policy

On the overocean orders we guarantee on most accessories for any reason. But furniture items may not be returned because of the shipping cost. and with emails of specifics and pictures. We will send replacements to repair the lamps or attach new replacement in any coming orders. On some specifics we will solve as discount or send our new lamps to you as free gift.

 

Stock Policy 

If any merchandise you are about to order was in stock, we will inform you immediately by e-mail.

 

Privacy Policy

We are fully dedicated to protecting your privacy. We do not sell, rent, or trade your information to others for any reason.

 

Suggestion box policy

Please share your any proposals or new thinkings .we are happy to help you to make it come true.

 

Photograph policy

We will inspect and test all merchandise for damage and missing parts before shipping. and we will send pictures on all items/packing/loadings before you sent out balance.

 

Disclaimer

Colors of products on website may vary slightly from actual color due to photography, scanning, etc. All items are hand-made in new factory condition and there may be slight flaws due to manufacturing.

 

All OEM/ODM orders are welcome.